Welcome home
Welcome Home
Your new home comes with more than quality construction, it comes with a team behind it.
The Keys Are Just the Beginning of Your Zenterra Experience.
At Zenterra, we believe that handing over your keys is not the finish line, it’s the starting line. Our Homeowner Care team is here to ensure that every day in your new home lives up to the standard you expected when you first fell in love with it. From your pre-occupancy walkthrough to long after move-in day, we’re with you.
A Closer Look at the Home That’s Yours.
A few weeks before your completion date, our Zenterra Homeowner Care team will guide you through a comprehensive pre-occupancy walkthrough of your new construction home.
We’ll walk you through your home’s features, appliances, finishings, and systems, and introduce you to your new home warranty coverage so you know exactly what’s protected from day one.
Your confidence matters to us, and we want you moving in feeling fully informed and taken care of.
The Keys Are Yours. Let’s Celebrate.
Move-in day at Zenterra isn’t just a handover, it’s a moment worth marking. Your Zenterra concierge team will be there to welcome you home in style, with a move-in event featuring food, drinks, and the chance to meet the people you’ll soon call neighbours.
Before you settle in, we’ll walk you through your new home from top to bottom, helping you get acquainted with parking, storage, amenities, strata, and utilities, so everything feels familiar from the very first day.
Great Homes Come with Lasting Support.
We know that the first month in a new home comes with questions. That’s completely normal, and it’s exactly why our Homeowner Care team stays close during your first 30 days of homeownership.
Whether you need help navigating your homeowner portal, have questions about a finishing detail, or want to understand how to submit a service request, we’re just a message away.
Your satisfaction is the standard we hold ourselves to, long after possession day.
Quality You Can See. Protection You Can Trust.
At Zenterra, “Better is our Standard”, and that standard doesn’t stop at the finishings. It runs through every wall, every system, and every structure we build.
We back that promise with a third-party 2-5-10 new home warranty through Travelers Canada, one of the country’s leading home warranty providers, so you can move in with complete confidence in the quality and integrity of your home.
Your warranty is transferable, insurance-backed, and begins at possession. Just like the quality of your Zenterra home, the peace of mind it comes with is built to last.
2 Years
Labour and materials protection, including major systems such as heating, plumbing, electrical, and ventilation.
5 Years
Building envelope protection against water penetration and related defects, including exterior cladding, windows, and doors.
10 Years
Structural protection for the load-bearing components of your home, because a solid investment deserves solid support.
Frequently asked questions
What warranty does a Zenterra home include?
Zenterra homes include third-party Travelers Canada 2-5-10 warranty coverage. That includes 2 years of labour and materials protection, 5 years of building envelope protection, and 10 years of structural protection. Coverage is transferable, insurance-backed, and begins at possession.
How do I submit a warranty or service request?
Use the Homeowner Care portal at homeownercare.zenterra.ca to log a service request and track its status. Once your request is submitted, the Homeowner Care team reviews it and follows up as quickly as possible.
What is the Homeowner Care portal?
The Homeowner Care portal is where homeowners connect with our team, submit a service request, and track items in one place after they take possession.
Who do I call for homeowner support vs a sales question?
For homeowner support after closing, use the Homeowner Care portal. For sales or registration questions, call Head Office at 778-945-2050 or use the Register form on zenterra.ca.
When should I contact Homeowner Care after closing?
Contact Homeowner Care after possession when you need a warranty or service request, documents, or help tracking an item. Use the portal so the team can review your request and respond.
What if I have an emergency at home?
For loss of power contact BC Hydro at 1-800-224-9376. If you smell gas, leave immediately and call FortisBC at 1-800-663-9911. Then follow up with Homeowner Care through the portal for non-emergency warranty items.
We’re Here When You Need Us.
We believe that great homeownership starts with great communication. Our homeowner portal makes it easy to connect with our team, log a service request, and track the status of any items, all in one place.
Once your request is submitted, our team will review it and be in touch as quickly as possible. We’re always happy to help, that’s just the Zenterra way.
Important Contacts for Immediate Issues.
If you experience an urgent issue at home, use the appropriate emergency contact below right away.
Loss of Power
Contact BC Hydro at 1-800-224-9376.
Smell Gas
Leave your home immediately and call FortisBC at 1-800-663-9911.
Active Water Leak
Turn off the main water shut-off valve in your home and contact our Customer Care Team at 778-945-2059 or your strata company.