Privacy Policy

Zenterra Developments Ltd. and its affiliated companies (collectively “Zenterra”, “we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for presale priority, submit a worksheet, pay a deposit, or otherwise interact with us. We comply with British Columbia’s Personal Information Protection Act (PIPA), Canada’s Anti-Spam Legislation (CASL), and the Real Estate Development Marketing Act (REDMA).

  1. 1. Accountability. We are responsible for personal information under our control. We have a designated Privacy Officer and others accountable to ensure compliance with applicable privacy laws.
  2. 2. Identifying Purposes. We collect personal information only for the following purposes:
  • To register you on presale priority and wait lists
  • To process worksheets, reservations, and deposit payments
  • To communicate project updates, pricing, floor plans, and new phase releases
  • To assist with mortgage pre-approvals and financing options
  • To prepare purchase contracts and liaise with lawyers and notaries
  • To understand your preferences (unit type, floor level, view, etc.)
  • To improve our website and marketing
  • To meet legal, regulatory, and REDMA requirements
  1. 3. Consent. We rely on your express or implied consent, depending on the sensitivity of the information and the context.
  • Submitting a form or paying a deposit = implied consent to use your information for that project.
  • Providing your email or phone number and checking the consent box = express consent under CASL to receive Commercial Electronic Messages. You may withdraw consent anytime using the unsubscribe link or by contacting our Privacy Officer at [email protected].
  1. 4. Limiting Collection. We collect only the information reasonably necessary for the purposes above. Examples include:
  • Name, email, phone, mailing address
  • Preferred unit type, budget, and timeline
  • Financial qualification documents (mortgage pre-approval, net-worth statements)
  • Government-issued ID (for anti-money laundering compliance)
  • IP address, browser type, and browsing behaviour (via cookies – see section 9)
  1. 5. Limiting Use, Disclosure, and Retention. We do not use or disclose your personal information for purposes other than those listed above, except with your consent or as required by law. We may share your information with:
  • Our sales team and licensed brokerage partners
  • Mortgage brokers and lenders you select
  • Law firms and notaries for contract preparation
  • Payment processors and trust account holders (deposits held in trust per REDMA)
  • Service providers (hosting, CRM, analytics such as Google Analytics or Meta Pixel)
  • Regulatory bodies or law enforcement when required

We never sell your contact information to third parties for unsolicited marketing.

  1. 6. Accuracy. We make reasonable efforts to keep your personal information accurate and up to date.
  2. 7. Safeguards. We have safeguards in place to protect personal information from unauthorized access, disclosure, copying, or modification.
  3. 8. Openness. This Privacy Policy is available on our website and upon request.
  4. 9. Cookies & Similar Technologies. We use cookies, pixels, and similar technologies to improve site functionality, analyze traffic, and personalize content.
  5. 10. Call Recording and AI-Generated Transcripts. We may record calls and generate automated transcripts for training and quality assurance.
  • Training and coaching our sales representatives
  • Monitoring and improving customer service quality
  • Identifying client follow-up needs
  • Complying with legal or regulatory requirements
  1. 11. AI-Assisted Appointment-Booking Calls. We may use AI for outbound calls solely to schedule appointments.
  • Every call begins with a clear disclosure that it is an AI assistant from Zenterra.
  • Calls are only made where prior express or implied consent exists.
  • Information collected is used only for booking and protected under this Privacy Policy.
  • You may withdraw consent anytime by contacting [email protected].

These calls comply with CASL and CRTC telemarketing rules.

  1. 12. Minors. Our website and presale services are not directed to individuals under 19.
  2. 13. Changes to this Policy. We may update this Policy from time to time. The revised version will be posted on our website.

 

 

Terms of Use

Zenterra Developments Ltd. and its affiliated companies (collectively “Zenterra”, “we”, “us”, or “our”) provide this website (the “Site”) and related services subject to these Terms of Use (“Terms”). By accessing or using the Site, you agree to these Terms. If you do not agree, you must not use the Site.

These Terms form a binding agreement between you and Zenterra. We may update them at any time; continued use after changes constitutes acceptance. Check this page periodically for updates.

  1. 1. Use of the Site and Information. The Site provides general information about our projects, for your personal, non-commercial use only. You must be of the age of majority in British Columbia (19 years or older) to use the Site. All information on the Site – including project descriptions, floor plans, pricing, specifications, availability, features, and completion dates – is for general reference and illustrative purposes only. It is approximate and subject to change without notice due to site conditions, municipal requirements, architectural decisions, or our discretion. It does not constitute professional, legal, financial, or real estate advice. We recommend you consult your own advisors (e.g., realtors, lawyers, notaries, or financial experts) and conduct independent investigations before making any decisions related to purchasing or investing in a property. We make reasonable efforts to ensure accuracy but disclaim all warranties regarding the Site’s information, including its completeness, timeliness, reliability, or suitability. Errors or omissions may occur, and we are not responsible for them or for updating outdated information.
  1. 2. No Offer to Sell. Nothing on the Site constitutes an offer to sell, a solicitation of an offer to buy, or a commitment regarding any real property. Any potential sale can only be made through a formal purchase agreement and disclosure statement filed in accordance with British Columbia’s Real Estate Development Marketing Act (REDMA). Pricing, availability, and other details are subject to change and are not binding until executed contracts and amendments are in place. Each project is developed by the Zenterra entity specified in the applicable disclosure statement.
    1. 3. Privacy. Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to those practices.
    1.  
      1. 4. Intellectual Property and Ownership. All content on the Site (“Materials”)—including text, graphics, logos, photos, renderings, floor plans, videos, icons, and software—is owned or licensed by Zenterra and protected by Canadian and international copyright, trademark, and other intellectual property laws.
      • You may view, download, or print Materials for personal, non-commercial use only.
      • You may not modify, reproduce, distribute, exploit, republish, or create derivative works from any Materials without our express written consent.
      • All trade names, trademarks, service marks, and logos displayed on the Site are the property of Zenterra or their respective owners, and may not be used without permission.
      1. 5. User Conduct. You agree not to use the Site in any way that violates applicable laws or regulations, infringes on our rights or those of others, or interferes with the operation of the Site.
      • You must not attempt to gain unauthorized access to the Site, its servers, or related systems.
      • You must not introduce viruses, malware, or harmful code.
      • You must not engage in scraping, data mining, or automated collection of Site information without permission.
      1. 6. Third-Party Links. The Site may contain links to external websites for convenience. Zenterra is not responsible for the content, accuracy, or policies of those third-party sites, and accessing them is at your own risk.
      1. 7. Disclaimer of Warranties. The Site and all Materials are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including warranties of accuracy, reliability, completeness, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
      1. 8. Limitation of Liability. To the maximum extent permitted by law, Zenterra is not liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from your use of the Site or reliance on its information. This includes, without limitation, damages related to lost profits, lost data, business interruption, personal injury, or property damage, even if we have been advised of the possibility of such damages.
      1. 9. Indemnification. You agree to indemnify, defend, and hold harmless Zenterra and its officers, directors, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
      1. 10. Governing Law. These Terms and your use of the Site are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes must be resolved in British Columbia courts.
      1. 11. Termination. We may suspend or terminate your access to the Site at any time, without notice, for conduct that violates these Terms or is otherwise harmful to Zenterra or other users.
      1. 12. Entire Agreement. These Terms constitute the entire agreement between you and Zenterra regarding the use of the Site, superseding any prior understandings or agreements.