This policy statement (the “Policy”) sets out the privacy policies and practices for Zenterra. and its subsidiaries and affiliates (collectively, the “Zenterra”) with respect to the collection, use and disclosure of personal information. This policy may be updated by Zenterra giving reasonable notice of the revised Policy (including by e-mail or by posting at Zenterra’s website at www.zenterra.ca), and this Policy may be supplemented or modified by agreements entered into between Zenterra and an individual from time to time.
Personal information is any information about an identifiable individual, as defined under the Personal Information Protection Act (BC) or other applicable laws.
1. Privacy Officer
The Privacy Officer is responsible for ensuring Zenterra’s compliance with this policy statement.
2. Collection, Use and Disclosure Purposes
Except where otherwise required or permitted by law, Zenterra will inform individuals of the purposes for the collection, use or disclosure of the individual’s personal information, prior to collecting, using or disclosing that personal information.
Zenterra collects information from customers and potential customers through various means including guest registration sign-up sheets, campaign registrations, web-form registrations, purchase and sale agreements and customer survey responses. The type of information collected will vary depending on the means through which an individual submits his/her personal information. The type of information collected may include an individual’s name, residential address, e-mail address, home phone number, occupation, employment status, age group, current residential ownership details, whether first time buyer, financial and credit information, real estate investment purposes and preferences, preferred marketing mediums and specific comments. For security reasons, Zenterra may also utilize video surveillance to monitor its premises from time to time.
Zenterra uses information collected from customers and potential customers to provide products or services, to respond to requests for information regarding Zenterra's products and services, for input on preferred features for future developments, mailing contacts for Zenterra publications and newsletters, special events marketing and other marketing research activities, and for additional purposes that may be identified at or before the time that the information is collected. Zenterra also uses personal information from purchasers for accounting and transaction completion purposes. Zenterra may disclose personal information to legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations.
Requirements for consent to collection, use, or disclosure of personal information vary depending on circumstances and on the type of personal information that is intended to be collected, used or disclosed. In determining whether consent is required and, if so, which form of consent is appropriate, Zenterra will take into account both the sensitivity of the personal information at issue and the purposes for which Zenterra will use the information. Consent may be express, implied (including through use of “opt-out” consent where appropriate), or deemed. For example, if an individual provides his/her mailing address and requests information regarding a particular product, consent to use the address to mail product information to the individual is implied.
On giving reasonable written notice to Zenterra, an individual may withdraw consent to the collection, use or disclosure of his or her personal information. Upon receipt of this withdrawal, Zenterra will notify the individual of the likely consequences of withdrawing his or her consent. Except where otherwise required or permitted by law, Zenterra will then stop collecting, using or disclosing the individual’s personal information.
3. Limits to the Collection of Personal Information
Except where required or permitted by law, Zenterra will limit the collection of personal information to that which is necessary to fulfill the purposes for which it is collected. Personal information will be collected by fair and lawful means.
4. Use, Disclosure and Retention
Zenterra will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Once the information is no longer required to fulfill its intended purposes, and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed, erased or made anonymous.
By “opting-in” the individual has given express consent to Zenterra sending mail, emails or text messages through the information provided, promotional messages such as newsletters, announcements, press releases and event invitations regarding their current and future products and services.
By “opting-in” the individual consents to receiving calls or text messages by the selected means of contact by or on behalf of members of Zenterra at that number to discuss their current and future products and services. Individuals may withdraw your consent at any time.
Zenterra may be reached by email at [email protected], or at the following mailing address: #216 2630 Croydon Drive, Surrey, BC, V3S 6T3
Zenterra may disclose certain personal information to third party service providers and to affiliated entities in order to carry out work on behalf of Zenterra. Prior to making this disclosure, Zenterra will take appropriate steps to ensure that such recipients safeguard the personal information and use the information only for authorized purposes.
Zenterra will make reasonable efforts to ensure that any personal information collected by it, or on its behalf, is accurate and complete if the personal information is likely to be used by Zenterra to make a decision that affects the individual to whom the personal information relates or if the information is likely to be disclosed to a third party.
Zenterra will protect personal information with security safeguards appropriate to the sensitivity of the information. Security safeguards are employed to protect personal information against loss, theft and unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. The nature of these safeguards will vary depending on the sensitivity of the personal information that has been collected. The methods of safeguards include:
Physical security measures such as locked filing cabinets and areas
Security clearances and limiting access on a “need to know” basis
Technological measures such as the use of passwords
Upon request, Zenterra will make information available about its personal information policies and practices, and its complaint process.
8. Challenging Compliance
An individual may direct a complaint concerning compliance with the Policy to Zenterra's Privacy Officer.
The complaint must be in writing. Within a reasonable time of receipt of the complaint, the Privacy Officer will conduct an investigation into the compliant. The format of this investigation will vary depending on the circumstances and may or may not involve an interview of the complainant and/or Zenterra employees conduct by the Privacy Officer.
Within a reasonable time of conclusion of the investigation, the Privacy Officer will inform the complainant, either verbally or in writing, that the complaint is either: (a) denied (if, in the Privacy Officer’s opinion, it has no merit): or (b) allowed (if, in the Privacy Officer’s opinion, the complaint is valid).
If the Privacy Officer allows the complaint, Zenterra will take appropriate measure necessary to rectify the source of the complaint.