Privacy Policy

Zenterra Developments Ltd. and its affiliated companies (collectively “Zenterra”, “we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for presale priority, submit a worksheet, pay a deposit, or otherwise interact with us. We comply with British Columbia’s Personal Information Protection Act (PIPA), Canada’s Anti-Spam Legislation (CASL), and the Real Estate Development Marketing Act (REDMA).

  1. 1. Accountability. We are responsible for personal information under our control. We have a designated Privacy Officer and others accountable to ensure compliance with applicable privacy laws.
  2. 2. Identifying Purposes. We collect personal information only for the following purposes:
  • To register you on presale priority and wait lists
  • To process worksheets, reservations, and deposit payments
  • To communicate project updates, pricing, floor plans, and new phase releases
  • To assist with mortgage pre-approvals and financing options
  • To prepare purchase contracts and liaise with lawyers and notaries
  • To understand your preferences (unit type, floor level, view, etc.)
  • To improve our website and marketing
  • To meet legal, regulatory, and REDMA requirements
  1. 3. Consent. We rely on your express or implied consent, depending on the sensitivity of the information and the context.
  • Submitting a form or paying a deposit = implied consent to use your information for that project.
  • Providing your email or phone number and checking the consent box = express consent under CASL to receive Commercial Electronic Messages. You may withdraw consent anytime using the unsubscribe link or by contacting our Privacy Officer at [email protected].
  1. 4. Limiting Collection. We collect only the information reasonably necessary for the purposes above. Examples include:
  • Name, email, phone, mailing address
  • Preferred unit type, budget, and timeline
  • Financial qualification documents (mortgage pre-approval, net-worth statements)
  • Government-issued ID (for anti-money laundering compliance)
  • IP address, browser type, and browsing behaviour (via cookies – see section 9)
  1. 5. Limiting Use, Disclosure, and Retention. We do not use or disclose your personal information for purposes other than those listed above, except with your consent or as required by law. We may share your information with:
  • Our sales team and licensed brokerage partners
  • Mortgage brokers and lenders you select
  • Law firms and notaries for contract preparation
  • Payment processors and trust account holders (deposits held in trust per REDMA)
  • Service providers (hosting, CRM, analytics such as Google Analytics or Meta Pixel)
  • Regulatory bodies or law enforcement when required

We never sell your contact information to third parties for unsolicited marketing.

  1. 6. Accuracy. We make reasonable efforts to keep your personal information accurate and up to date.
  2. 7. Safeguards. We have safeguards in place to protect personal information from unauthorized access, disclosure, copying, or modification.
  3. 8. Openness. This Privacy Policy is available on our website and upon request.
  4. 9. Cookies & Similar Technologies. We use cookies, pixels, and similar technologies to improve site functionality, analyze traffic, and personalize content.
  5. 10. Call Recording and AI-Generated Transcripts. We may record calls and generate automated transcripts for training and quality assurance.
  • Training and coaching our sales representatives
  • Monitoring and improving customer service quality
  • Identifying client follow-up needs
  • Complying with legal or regulatory requirements
  1. 11. AI-Assisted Appointment-Booking Calls. We may use AI for outbound calls solely to schedule appointments.
  • Every call begins with a clear disclosure that it is an AI assistant from Zenterra.
  • Calls are only made where prior express or implied consent exists.
  • Information collected is used only for booking and protected under this Privacy Policy.
  • You may withdraw consent anytime by contacting [email protected].

These calls comply with CASL and CRTC telemarketing rules.

  1. 12. Minors. Our website and presale services are not directed to individuals under 19.
  2. 13. Changes to this Policy. We may update this Policy from time to time. The revised version will be posted on our website.